Platform updates and payout processing

Posted on 21 February, 2024 by DeiFunded

To our valued DeiFunded traders,

We are excited to announce that we are in the final stages of launching a new trading platform designed to resolve these issues once and for all. This platform represents a significant leap forward, offering enhanced reliability, speed, and accuracy of data.

As part of our commitment to excellence and user satisfaction, we have granted 350 of our traders exclusive access to $5,000 accounts to test the new platform. This initiative is not only a testament to our confidence in this new solution but also an opportunity for us to incorporate valuable feedback from our most important stakeholders — you, our traders.

Your experiences and insights during this testing phase are crucial to us. They will guide the final adjustments, ensuring that our new platform fully meets your needs and exceeds your expectations.

We understand the importance of clear, ongoing communication and assure you that our customer support team is available to provide updates and answer any questions. We encourage you to reach out for any further information or support.

Thank you for your trust, and support through this period of transition. We are excited about the future and confident that these advancements will significantly improve your trading experience with DeiFunded.

At DeiFunded, we remain steadfast in our commitment to uphold the highest standards of data accuracy and reliability. We previously identified issues related to data accuracy within our current technology platform and exploits from a range of users (HFT, trading through breaches, bot and algorithmic trading etc), impacting account integrity and subsequently payout precision.

In response, we have initiated a thorough review of all payout phases within MT5 to ensure every DeiFunded trader receives the accurate payouts they deserve. While this has led to temporary delays, our dedicated team is working tirelessly to expedite this process, aiming to minimise any inconvenience. Please bear with us while this backlog is processed. 

We are deeply grateful for the opportunity to serve you.

Warm regards,
DeiFunded

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